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Support
Welcome to the GINESYS support center. Our technical support team is standing by to offer friendly, high-quality, responsive technical support to Licensed users of our products. An annual maintenance contract is available for purchase to owners of licensed GINESYS products.

Email Support
For a speedier and quality response we would advise you to send us an email at helpdesk@ginnisystems.com with the following information:
  • Case Study

  • Log files

  • Screenshot

  • PDF file of the report

Also we recommend that there should be a Single Point Of Contact (SPOC) at your end.
This would help our support engineers to expedite and coordinate a resolution in the shortest time.

Phone Support
Ginesys has a dedicated staff of Technical Support Engineers standing by to help answer your questions via phone.

Availability
Ginesys Technical Support Engineers are available by phone Monday through Saturday, except on Indian national (and some restricted) holidays.

To contact Tech Support call:
  • Delhi @ 91-11-32937619 / 2619-2316
  • Kolkata @ 91-33-32967581 / 22835192
Time (10:00 a.m. to 6:00 p.m. IST)

No support calls are entertained on mobile/cell phones.

Feedback
We would like to hear from you. We constantly strive to improve our customer service experience all the time.

You can send your comments to info@gsl.in.

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